Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Cloud Support using the options provided.
Big Red Button
Required fields are marked with an asterisk*
{"xsrfToken":"1c86107679200895efc73fb6c5e4454990fc3d54_lout","branding":{"id":"4","key":"cs","name":"Cloud Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f19eda5a-66ac-498f-baaa-022e239b3daf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxOWVkYTVhLTY2YWMtNDk4Zi1iYWFhLTAyMmUyMzliM2RhZiI6WyJyZWFkIl19LCJleHAiOjE3NzkyNTI3MzQsIm5iZiI6MTc3OTI1MjEzNH0.hWKDIEsyTNFIhYWwZyxXt5mQILnSitywXaHcae2h104&client=956dc18a-5358-45be-a151-817fd9f1f2c9&mode=fit","logoId":"f19eda5a-66ac-498f-baaa-022e239b3daf","isLogoAvailable":true,"helpCenterTitle":"How Can We Help?","sharedPortalName":"Interact Support Portal","userInitialAnnouncementHeader":"Announcements","userInitialAnnouncementMessageWiki":"<p>The answer to your issue may already be on worklife! Please check by searching our <a href=\"https://worklife.interactgo.com/Interact/Pages/Section/ContentListing.aspx?subsection=6852\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">knowledgebase here first!</a></p>","translations":{"en-US":{"helpCenterTitle":"How Can We Help?","sharedPortalName":"Interact Support Portal","announcementHeader":"Announcements","announcementMessage":"The answer to your issue may already be on worklife! Please check by searching our [knowledgebase here first!|https://worklife.interactgo.com/Interact/Pages/Section/ContentListing.aspx?subsection=6852]","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fc945b","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73a0ad95-c39a-4a29-ab19-a14301b8093e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczYTBhZDk1LWMzOWEtNGEyOS1hYjE5LWExNDMwMWI4MDkzZSI6WyJyZWFkIl19LCJleHAiOjE3NzkyNTI3MzQsIm5iZiI6MTc3OTI1MjEzNH0.QwduIDzAPR6S4GEIiqyT0PpWdNKU43zcbJb5me6bFrA&client=956dc18a-5358-45be-a151-817fd9f1f2c9&height=300&mode=fit","bannerMediaApiFileId":"73a0ad95-c39a-4a29-ab19-a14301b8093e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#fcf9f7","topBarTextColor":"#723c57","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"cs","projectId":10888,"serviceDeskId":4,"name":"Cloud Support","description":"<p>Welcome! You can raise a request for Cloud Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"34","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":14768,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14768","groups":[11],"key":""},{"id":"39","name":"Big Red Button","descriptionHtml":"","callToAction":"Big Red Button","introHtml":"","icon":14769,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14769","groups":[11],"key":""},{"id":"36","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":14740,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14740","groups":[11],"key":""},{"id":"38","name":"SQL Script Request","descriptionHtml":"","callToAction":"SQL Script Request","introHtml":"<p>Request any SQL scripts that need reviewing and/or running</p>","icon":14645,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14645","groups":[11],"key":""},{"id":"37","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":14739,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14739","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":14746,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14746","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[39,38,37,36,34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTMwODY4MTM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkyNTMzMzQsIm5iZiI6MTc3OTI1MjEzNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QkcmpEo_65A6OYJPxbaRwnfI5NZpXXQT5Re548j_G9o","targetCollection":"upload-user-collection-530868136","endpointUrl":"https://api.media.atlassian.com","clientId":"956dc18a-5358-45be-a151-817fd9f1f2c9","tokenDurationInMins":20}},"reqCreate":{"id":39,"projectId":10888,"issueType":{"id":"10336","name":"Submit a request or incident"},"form":{"name":"Big Red Button","descriptionHtml":"","callToAction":"Big Red Button","intro":"","instructions":"","icon":14769,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14769","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12225","fieldConfigId":"12850","label":"Affected Region","description":"Select the affected region form the list","descriptionHtml":"<p>Select the affected region form the list</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11822","label":"EU","selected":false,"children":[]},{"value":"11823","label":"US","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Escalated","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/39","calendarParams":{"firstDay":0,"date":"2026-05-20T05:42:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTMwODY4MTM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkyNTMzMzQsIm5iZiI6MTc3OTI1MjEzNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QkcmpEo_65A6OYJPxbaRwnfI5NZpXXQT5Re548j_G9o","targetCollection":"upload-user-collection-530868136","endpointUrl":"https://api.media.atlassian.com","clientId":"956dc18a-5358-45be-a151-817fd9f1f2c9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}