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Interact Support Portal
  1. Interact Support Portal
  2. Internal IT Support

Internal IT Support

Report issues related to Interact employee laptops, accounts, software requests, technical issues, onboarding and offboarding.

Software and access
Request a browser extension

Ask for a Chrome, Edge or Firefox extension to be approved and installed.

Browser extensions can read and change the pages you visit, including customer data in our systems, so each one is security reviewed before we approve it. Tell us the exact extension and what you need it to do.

Required fields are marked with an asterisk*
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Do not forward the suspicious message to colleagues. 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Tell us which resource you need and what device you are on; Macs need an extra check because they run two Zero Trust clients.</p>","callToAction":"Request GSA / Zero Trust access","introHtml":"<p>Access to internal sites and tools published through Global Secure Access (Entra Private Access).</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[],"key":""},{"id":"121","name":"Request New Laptop","descriptionHtml":"","callToAction":"Request New Laptop","introHtml":"<p>Only submit this request if you have already attempted to wipe your machine using the instructions on Worklife.</p>","icon":14604,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14604","groups":[],"key":""},{"id":"218","name":"Request Software Review (Software Not In Use)","descriptionHtml":"","callToAction":"Request Software Review (Software Not In Use)","introHtml":"<p>All requests for software not currently used at Interact will need Internal IT Support approval in order to review for similar tools we already have, if there isn’t an existing equivalent already in use. 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","marks":[{"type":"strong"}]},{"type":"text","text":"A browser extension can read and change every page you visit — including Salesforce, Jira and anything with customer or employee data in it. That is why each one is checked before we approve it, even the popular ones."}]},{"type":"paragraph","content":[{"type":"text","text":"Give us the exact extension and what you need it for. Allow a few days; if it is already approved we will be quicker."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"cd3393ca-4c06-469e-b7d1-3a6508834a61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"ac6f35b2-ca69-4a4a-b0d8-1bec5393d1e3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"c1d5d0a7-2ab4-401c-9d3e-854e260a4464"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"8b08f626-760c-4667-98a5-56e438cdee7c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d8958363-1fb8-427b-beb2-1eb1b29375e5"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please remove it for now. 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