Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"880f6b686b7635b8ca94fc3cd4b78c84192a5773_lout","branding":{"id":"2","key":"isr","name":"Internal IT Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"https://api.media.atlassian.com/file/36e12aa2-2dc0-42a7-99c4-2044f55b9f2f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2ZTEyYWEyLTJkYzAtNDJhNy05OWM0LTIwNDRmNTViOWYyZiI6WyJyZWFkIl19LCJleHAiOjE3OTI0ODA0MDIsIm5iZiI6MTc5MjQ3Njg2MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.l_zxjdtoHWLrW51p3ThKFFOCMoqjvebhnyPjQQceY0o&client=956dc18a-5358-45be-a151-817fd9f1f2c9","theme":{"headerBGColor":"#f77269","headerLinkColor":"#292929","headerLinkHoverColor":"#914b46","headerLinkHoverBGColor":"#914b46","headerBadgeColor":"#914b46"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f19eda5a-66ac-498f-baaa-022e239b3daf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxOWVkYTVhLTY2YWMtNDk4Zi1iYWFhLTAyMmUyMzliM2RhZiI6WyJyZWFkIl19LCJleHAiOjE3OTI0Nzc0NjIsIm5iZiI6MTc5MjQ3Njg2Mn0.FoKvHM7n9N_GwJcpNxIbj1wEvmfjoizPE1JPepnATN0&client=956dc18a-5358-45be-a151-817fd9f1f2c9&mode=fit","logoId":"f19eda5a-66ac-498f-baaa-022e239b3daf","isLogoAvailable":true,"helpCenterTitle":"How Can We Help?","sharedPortalName":"Interact Support Portal","userInitialAnnouncementHeader":"Announcements","userInitialAnnouncementMessageWiki":"<p>The answer to your issue may already be on worklife! Please check by searching our <a href=\"https://worklife.interactgo.com/Interact/Pages/Section/ContentListing.aspx?subsection=6852\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">knowledgebase here first!</a></p>","translations":{"en-US":{"helpCenterTitle":"How Can We Help?","sharedPortalName":"Interact Support Portal","announcementHeader":"Announcements","announcementMessage":"The answer to your issue may already be on worklife! Please check by searching our [knowledgebase here first!|https://worklife.interactgo.com/Interact/Pages/Section/ContentListing.aspx?subsection=6852]","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fc945b","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/73a0ad95-c39a-4a29-ab19-a14301b8093e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczYTBhZDk1LWMzOWEtNGEyOS1hYjE5LWExNDMwMWI4MDkzZSI6WyJyZWFkIl19LCJleHAiOjE3OTI0Nzc0NjIsIm5iZiI6MTc5MjQ3Njg2Mn0.pvMNCEX1Fq_nvxCC094YtZYlb5wqo_B3My5F9tStnWQ&client=956dc18a-5358-45be-a151-817fd9f1f2c9&height=300&mode=fit","bannerMediaApiFileId":"73a0ad95-c39a-4a29-ab19-a14301b8093e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#fcf9f7","topBarTextColor":"#723c57","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"isr","projectId":10879,"serviceDeskId":2,"name":"Internal IT Support","description":"<p>Report issues related to Interact employee laptops, accounts, software requests, technical issues, onboarding and offboarding.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"564","name":"Change someone's job details","descriptionHtml":"<p>Use this for an existing employee whose details are changing - a new job title, a new manager, a move between departments, or a legal name change. Tell us: who is changing, the effective date, and what the new value should be. For a brand new starter use Joiner instead; for someone leaving use Leaver.</p>","callToAction":"Change someone's job details","introHtml":"<p>Title, reporting line, department or name change for an existing employee.</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[6],"key":""},{"id":"4","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[3],"key":""},{"id":"565","name":"I am locked out or need an MFA reset","descriptionHtml":"<p>Use this if you cannot get into your account at all - locked out, MFA loop, lost or replaced phone, Authenticator not prompting. Give us a phone number we can reach you on, because we may not be able to email you.</p>","callToAction":"I am locked out or need an MFA reset","introHtml":"<p>Locked out of your account, or Microsoft Authenticator / 2FA not working.</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[3],"key":""},{"id":"20","name":"Joiner","descriptionHtml":"","callToAction":"Joiner","introHtml":"<p>This request type is for the Talent Acquisition team to report new starters to IT.</p>","icon":14736,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14736","groups":[6],"key":""},{"id":"52","name":"Keeper Security","descriptionHtml":"","callToAction":"Keeper Security","introHtml":"<p>Select this option to request support with Keeper</p>","icon":14960,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14960","groups":[5],"key":""},{"id":"51","name":"Leaver","descriptionHtml":"","callToAction":"Leaver","introHtml":"<p>This request form is for People and Culture to inform IT of a leaver.</p>","icon":14925,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14925","groups":[6],"key":""},{"id":"566","name":"Report a phishing email or blocked message","descriptionHtml":"<p>Report anything suspicious here, and also use it if a genuine email has been quarantined or a sender cannot reach you. Do not forward the suspicious message to colleagues. If you have already clicked a link or entered credentials, say so - we will prioritise it.</p>","callToAction":"Report a phishing email or blocked message","introHtml":"<p>Report a suspicious email, or a legitimate message stuck in quarantine.</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[113],"key":""},{"id":"13","name":"Report Account Issues","descriptionHtml":"","callToAction":"Report Account Issues","introHtml":"<p>Please use this request type to report issues regarding your email/sso account.</p>","icon":14737,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14737","groups":[3],"key":""},{"id":"9","name":"Report Hardware Issues","descriptionHtml":"","callToAction":"Report Hardware Issues","introHtml":"<p>Please use this request type to report physical hardware issues with your device.</p>","icon":14731,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14731","groups":[3],"key":""},{"id":"8","name":"Report Software Issue","descriptionHtml":"","callToAction":"Report Software Issue","introHtml":"<p>Please use this form to report issues with software you are assigned that was previously working.</p>","icon":14740,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14740","groups":[3],"key":""},{"id":"599","name":"Request a browser extension","descriptionHtml":"<p>Browser extensions can read and change the pages you visit, including customer data in our systems, so each one is security reviewed before we approve it. Tell us the exact extension and what you need it to do.</p>","callToAction":"Request a browser extension","introHtml":"<p>Ask for a Chrome, Edge or Firefox extension to be approved and installed.</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[5],"key":""},{"id":"10","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":14747,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14747","groups":[5,6],"key":""},{"id":"49","name":"Request access to a distribution list","descriptionHtml":"","callToAction":"Request access to a distribution list","introHtml":"<p>Request access to an existing distribution list.</p>","icon":14946,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14946","groups":[2],"key":""},{"id":"18","name":"Request Access to Existing Software","descriptionHtml":"","callToAction":"Request Access to Existing Software","introHtml":"<p>Please create a software requests in The Ark: <a href=\"https://theark.odyssey-i.com/SoftwareAccess/SoftwareAccessRequestForm\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://theark.odyssey-i.com/SoftwareAccess/SoftwareAccessRequestForm</a>.\n <br>\n If you have issues with The Ark, please continue to submit a request here.</p>","icon":14766,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14766","groups":[5],"key":""},{"id":"19","name":"Request Hardware","descriptionHtml":"","callToAction":"Request Hardware","introHtml":"<p>This request is for peripheral hardware, including but not limited to a new mouse or monitor.</p>","icon":14769,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14769","groups":[2],"key":""},{"id":"119","name":"System Down","descriptionHtml":"","callToAction":"System Down","introHtml":"<p>Let us know if there if a system appears to be down or is inaccessible.</p>","icon":14740,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14740","groups":[3],"key":""},{"id":"12","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":14742,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14742","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":14746,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14746","groups":[],"key":""},{"id":"14","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":14738,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14738","groups":[],"key":""},{"id":"11","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":14739,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14739","groups":[],"key":""},{"id":"7","name":"Purchase New Mobile Device","descriptionHtml":"","callToAction":"Purchase New Mobile Device","introHtml":"<p>This request form is for a mobile device for testing purposes and will require approval.</p>","icon":14753,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14753","groups":[],"key":""},{"id":"5","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"<p>Request a new account for an internal IT system or software.</p>","icon":14736,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14736","groups":[],"key":""},{"id":"632","name":"Request GSA / Zero Trust access","descriptionHtml":"<p>Use this to get to an internal site or tool that is published through GSA - v7releases, The Ark, the bastions, TeamCity or the log viewers. Tell us which resource you need and what device you are on; Macs need an extra check because they run two Zero Trust clients.</p>","callToAction":"Request GSA / Zero Trust access","introHtml":"<p>Access to internal sites and tools published through Global Secure Access (Entra Private Access).</p>","icon":14760,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14760","groups":[],"key":""},{"id":"121","name":"Request New Laptop","descriptionHtml":"","callToAction":"Request New Laptop","introHtml":"<p>Only submit this request if you have already attempted to wipe your machine using the instructions on Worklife.</p>","icon":14604,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14604","groups":[],"key":""},{"id":"218","name":"Request Software Review (Software Not In Use)","descriptionHtml":"","callToAction":"Request Software Review (Software Not In Use)","introHtml":"<p>All requests for software not currently used at Interact will need Internal IT Support approval in order to review for similar tools we already have, if there isn’t an existing equivalent already in use. IT security will then review the software if approved by Internal IT Support.</p>","icon":14877,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14877","groups":[],"key":""},{"id":"15","name":"Setup VPN","descriptionHtml":"","callToAction":"Setup VPN","introHtml":"<p>If you need assistance setting up VPN, you can submit this request.</p>","icon":14745,"iconUrl":"https://support.interact.interactsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14745","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Request something"},{"id":3,"name":"Something isn't working"},{"id":6,"name":"Joiners, leavers and role changes"},{"id":5,"name":"Software and access"},{"id":113,"name":"Security and suspicious email"}],"orderMapping":{"113":[566],"6":[20,51,10,564],"3":[4,119,9,13,8,565],"13":[11],"5":[18,52,10,599],"2":[19,49]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTZkYzE4YS01MzU4LTQ1YmUtYTE1MS04MTdmZDlmMWYyYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE5OTg5NzA2MzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc5MjQ3ODA2MiwibmJmIjoxNzkyNDc2ODYyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.qge3JyWQAAqtjo_gOFt4BL0kJtcA0EkAkLpAsMt9XJM","targetCollection":"upload-user-collection--1998970637","endpointUrl":"https://api.media.atlassian.com","clientId":"956dc18a-5358-45be-a151-817fd9f1f2c9","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"Interact Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://interact-intranet.atlassian.net/wiki","kbLinkDomainURLs":["https://support.interact.interactsoftware.com","https://interact-intranet.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
